Excessive use of ChatBots can lead to Customer Dissatisfaction!
In today’s business landscape, communication channels have expanded greatly, thanks to the rise of social media. Companies can now connect with their customers on a real-time basis and promote their products and services effectively. However, as the volume of customer inquiries and comments continues to increase, companies have started using automated chatbots to handle customer […]
Importance of having a Social Listening setup for a brand
Social media has transformed the way businesses interact with their customers. These days, social media platforms are the go-to channels for customers to share their experiences, opinions, and feedback about a brand. In order to stay competitive and relevant, it is essential for brands to have a social listening setup in place. Social listening refers […]
Do’s and Don’ts While Responding to Customers on Social Media
Social media has revolutionized the way businesses interact with their customers. It has become a platform for businesses to not only promote their brand but also engage with their customers. As a result, it has become essential for businesses to maintain a positive presence on social media. Here are some do’s and don’ts to keep […]
About Author
KAPIL BHATT
Kapil is a MBA in Digital Marketing and an expert in ORM & Social Listening/Analytics.
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