Category: Consumer Experience

AI, Artificial Intelligence, Chatbot, Consumer Experience, Customer Experience, Digital Marketing

AI’s Retail Revolution: Transforming Your Shopping Experience!

Ever wondered how technology is totally flipping the script on how we shop? Well, enter Artificial Intelligence (AI) – the game-changer that’s giving the retail world a whole new makeover. It’s not just about buying stuff anymore; it’s about an experience tailored just for you. AI’s Magic Touch on Customer Vibes: Picture this: AI crunches […]

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Chatbot, Consumer Experience, Customer Experience

Excessive use of ChatBots can lead to Customer Dissatisfaction!

In today’s business landscape, communication channels have expanded greatly, thanks to the rise of social media. Companies can now connect with their customers on a real-time basis and promote their products and services effectively. However, as the volume of customer inquiries and comments continues to increase, companies have started using automated chatbots to handle customer […]

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Consumer Experience, Marketing & Communications

LIVE (Events) in the Time of Corona

With due apologies to Gabriel Garcia Marquez Image Source: Business Insider If you’re reading this right now, it’s safe to assume that you’re among the lucky ones who can manage to work from home, in light of the health & safety risks associated with the #Corona virus. In this post, we take a look at […]

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