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Covid-19 likely to alter consumer behaviour permanently: Survey

Covid-19 likely to alter consumer behaviour permanently: Survey

90 percent Indians are making lasting changes to how they live, work and shop, and there is no going back. eCommerce has grown 10-times, demand for local products, digital commerce and omnichannel services is surging. Omnichannel services such a home delivery, chat features and virtual consultations are surging, and are likely to endure beyond this crisis.

https://brandequity.economictimes.indiatimes.com/news/industry/covid-19-likely-to-alter-consumer-behaviour-permanently-survey/77483504

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