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ISSUE 119
10 / 11 / 2020
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Google partners Knowlarity to offer speech analytics in India

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Google partners Knowlarity to offer speech analytics in India

Google expects its Artificial Intelligence-based speech analytics platform to take off among enterprises in the hospitality, banking and financial services sectors in the country, as it partners with cloud telephony firm Knowlarity Communications to offer speech-to-text services to customers locally. The core is the intelligent speech analytics, including sentiment analytics that they are able to do and capture trends of every agent level conversations. The impact Knowlarity will create in the market is to reach thousands of their customers. Knowlarity, which offers AI-based cloud telephony products to enterprise customers, has moved its services to Google Cloud.

 

https://cio.economictimes.indiatimes.com/news/corporate-news/google-partners-knowlarity-to-offer-speech-analytics-in-india/79012785

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